Guaranteed Rate Mortgage says they are one of the largest home lenders in the US, offering low rate, low fee mortgages as well as someone who will walk you through every step of the process, from beginning to end.
How Does It Work?
This company offers customers information on buying a home, refinancing an existing home, and their overall home loan options, including Fixed Rate Mortgages, Adjustable Rate Mortgages, Jumbo Mortgages, FHA loans, VA Home Loans, and Interest Only Mortgages.
They also promise their users a variety of calculators that will help them determine what monthly payments they can afford, whether they should consider renting or buying, the maximum mortgage they should seek, and more.
Finally, this company also promises “unparalleled customer service,” saying that their Net Promoter Score of 77 well outscores the banking industry average of 18, and is one of the highest of any company in any industry.
The website does not publish any pricing information, other than to say that they work hard to offer their customers “low rates” and “low fees.” Customers should always know that there are fees and interest rates associated with any loan
Financial companies do not generally offer refunds, in the traditional sense, though some lenders may offer their customers a period of time where they can cancel their loan and return the principle without penalty. Customers will have to speak to a Guaranteed Rate Mortgage representative directly about potential policies, however.
Customer Service Contact Info
Since this company offers many different departments, they provide different phone numbers and different email addresses based on your specific needs and issues. Their website publishes a complete list that customers can refer to via their Contact Us link.
Though there does not seem to be any reviews from current customers or users, there are many third party websites that recommend this company as a viable choice for people seeking home mortgage loans.
Competitors and Alternatives?
There are many different financial institutions that specialize in providing home owners and home buyers with various types of mortgage loans, including QuickenLoans.com, Amerivalue.com, HomeRateDirect.com, and many more.
If you have any experience with this company or their products, please leave your Guaranteed Rate Mortgage reviews below.